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KiwiGrowth Privacy Policy 

Our Commitment to Your Privacy


Your privacy on the Internet is important to us. At KiwiGrowth, we respect your right to privacy and your ability to view and update the personal information we hold about you. We are committed to protecting your privacy when you visit our website or contact us in any way.

We will handle your personal information in accordance with the Privacy Act 2020 and this Privacy Policy.

Information We Collect


We gather various types of information about our clients and website users, including:
 

  • Personal Information Provided by You:

    • Information you provide when requesting information (e.g., requesting KiwiSaver details or asking an adviser to contact you).

    • Information you provide when we act on your behalf (e.g., requesting a change of address).

 

  • Information Collected Automatically:

    • Information collected through click-tracking related to your use of our website, including content you upload and access.

    • Cookies, which are small pieces of information stored on your computer's hard drive for record-keeping purposes (e.g., your preferences on our website).


Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Use of Your Personal Information
We use your personal information to:
 

Provide and improve our services to you.

  • Customise our website according to your interests.

  • Communicate with you regarding our services, promotions, and updates.

  • Conduct internal research on user demographics, interests, and behaviour to better understand and serve our community.


Disclosing Your Personal Information


We do not sell or rent your personal information to any third parties. However, we may share your contact information with trusted third parties that work on our behalf to distribute our email or print communications. These companies will only use your personal information in accordance with the Privacy Act 2020 and this Privacy Policy, and will never share or sell your information.

Cookies


Cookies are small files stored on your computer's hard drive that help us analyse web traffic and improve our website by tailoring it to customer needs. Cookies allow us to monitor which pages you find useful and enhance your user experience.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that declining cookies may prevent you from taking full advantage of our website.

Third-Party Cookies and Technologies

​We use third-party cookies and technologies for marketing purposes and to gather website analytics, including:

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  • Remarketing: Utilising services like Google Analytics to keep track of pages you’re interested in and show relevant ads on other websites you visit.(e.g., you may see adds from KiwiGrowth pop up when you visit other sites.)

  • Impression Reporting: Using web beacons to estimate the number of users who have viewed and clicked on our pages or promotions, helping us assess campaign effectiveness.

  • Demographics and Interest Reporting: Collecting data on user demographics and interests to provide relevant information, services, and features, and to gauge content popularity.


Third-Party Services We Utilise Include:

To provide the best service to our clients we collect your data through our online questionnaires to help personalise our recommendations to best fit our client’s needs.  We use the following third-party applications

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  • Google Analytics

  • Meta Connect

  • Omni-max

 

You can opt out of Google Analytics without affecting your use of our site by visiting the Google Analytics Opt-out Browser Add-on page.

Additional Information We Collect
We may collect additional information such as the URL you came from, the URL you visit next, your browser type, and your IP address to conduct internal research and improve our services.

If you post about KiwiGrowth on social media platforms like Twitter or Facebook, we may collect that information to enhance our services and user experience. If we wish to use your public posts in our articles or marketing materials, we will seek your permission beforehand.

Links to Other Websites
Our website may contain links to external websites of interest. Please note that we do not have control over these external sites and are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

Updates to Our Privacy Policy
We reserve the right to modify this Privacy Policy at any time without prior notice. By continuing to use our website, you agree to be bound by the current version of the Privacy Policy. We recommend checking this page periodically for any changes.

Complaints and Contact Information
KiwiGrowth is committed to addressing any concerns or complaints you may have regarding your privacy promptly and appropriately.

If you believe that your privacy has been compromised or that this Privacy Policy has been breached, please contact us immediately:

Email: ryanl@kiwigrowth.co.nz
Phone: +64 27 640 0325

For more information on privacy, please visit the Privacy Commissioner's website.

KiwiGrowth Disclosure

Adelphi Financial Services Ltd (FSP770433) holds a licence issued by the Financial Markets Authority (FMA) to provide financial advice. KiwiGrowth Ltd (FSP1008065) is authorised by that licence to provide financial advice

Nature and Scope of My Advice

KiwiGrowth provides you with financial advice in relation to KiwiSaver. We only provide advice on KiwiSaver schemes that we have advice arrangements for, such as;


• Booster KiwiSaver Scheme.
• Milford KiwiSaver Plan.


This list may change from time to time. We do not provide any other of investment or financial products form other providers.​​

Conflicts of Interest or Incentives

KiwiGrowth receives commissions from the KiwiSaver providers on whose products we give financial advice. KiwiSaver providers tend to have an initial transfer commission, and further adviser fees are based on funds under management.

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From time to time, product providers may pay for lunch, or give token gifts around Christmas.

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To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our recommendations are made on the basis of the client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives we receive. We also perform an annual review of our compliance process.

Internal Complaints

If you are not satisfied with our financial advice service you can make a complaint by;

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• Emailing ryan@kiwigrowth 

• Calling 027-640-0325.


We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.

 

We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.

 

We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

 

If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited.

Dispute Resolution Scheme

If our internal complaints process does not resolve your complaint to your satisfaction, you can contact our external independent dispute resolution scheme. This service is free and may help investigate or resolve the complaint.

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We are a member of the Financial Services Complaints Limited’s approved dispute resolution scheme. You can contact the Financial Services Complaints Limited at:

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Financial Services Complaints Limited
Level 4, Sybase House
101 Lambton Quay
Wellington 6011

Telephone: 0800 347 257 (freephone if within New Zealand) or +64 4 472 3725 (if calling outside New Zealand)

Postal: P O Box 5967, Wellington 6140

Email: complaints@fscl.org.nz

Website: https://www.fscl.org.nz/

Our Duties

KiwiGrowth, and our financial advisers, have duties under the Financial Markets Conduct Act 2013 relating to the way we give advice. We are required to:

 

• Give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests;

• Exercise care, diligence, and skill in providing the advice;

• Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice); and

• Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we treat you as we should and give you suitable advice).

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This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at www.fma.govt.nz.

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